Home · Cancellation Policy
Understanding the Cancellation and Refund Policy of SHARKCANA S.R.L.
When embarking on an excursion, tour, or activity with SHARKCANA S.R.L., clients must familiarize themselves with the cancellation and refund policy. This policy is designed to protect both the tour operator and the clients, ensuring a clear understanding of the procedures and responsibilities involved. The following sections outline the key aspects of this policy, including reservation cancellations, refunds, modifications, user responsibilities, and contact information for further inquiries.
The cancellation policy of SHARKCANA S.R.L. is structured to provide flexibility for clients while also safeguarding the company’s operational integrity.
1. “No-Cost Cancellations”: Clients have the option to cancel their reservations without incurring any fees, provided they do so at least 24 hours before the start of the scheduled service. This policy allows for unforeseen changes in plans, making it easy for clients to adjust their schedules without financial penalty.
2. “Late Cancellations”: If a cancellation occurs less than 24 hours before the activity, clients may receive a refund only under specific conditions. To qualify for a refund in this instance, clients must present a medical certificate from a licensed health center stating their inability to participate in the scheduled activity. This requirement ensures that refunds are granted only in genuine circumstances.
3. “No Show”: A strict rule applies to clients who do not show up for their reserved tour without prior notification. If clients fail to inform SHARKCANA S.R.L of their absence at least 24 hours in advance, they will not be eligible for a refund. This policy emphasizes the importance of communication and planning on the part of the participants.
The refund policy is delineated to ensure transparency and fairness:
1. “Full Refund”: Clients who cancel their reservations within the designated timeframe of 24 hours before the service will receive a full refund, providing reassurance that their financial commitment will be respected.
2. “Partial Refund”: If adverse weather conditions arise during the activity that compromise the safety of participants, SHARKCANA S.R.L. will halt the activity and issue a partial refund of 50% of the amount paid. This measure prioritizes the safety of clients while also acknowledging their financial investment.
3. “Force Majeure Situations”: In situations beyond SHARKCANA S.R.L.'s control, such as natural disasters, the company will assess each case individually to determine the appropriate refund. This policy reflects a commitment to fairness under extraordinary circumstances.
Once a reservation is confirmed, modifications are generally not permitted. Any request for changes must be communicated to the customer service team, which will evaluate each case on its own merits. This aspect of the policy ensures that clients understand the importance of making deliberate and thoughtful reservations.
Clients are responsible for providing accurate payment information at the time of booking. Users must ensure their credit or debit cards have sufficient funds to cover the reservation costs. Should any errors occur, refunds will only be considered according to the established cancellation policies, reinforcing the need for diligence in financial transactions.
For clients wishing to review, modify, or cancel their reservations, SHARKCANA S.R.L. encourages them to consult the confirmation email received upon booking. This email contains vital instructions for managing their reservations. Additionally, for any other inquiries, clients can reach the customer service team at sharkcana@sharkcana.com ensuring that assistance is readily available.
Understanding the cancellation and refund policy of SHARKCANA S.R.L. is essential for ensuring a smooth and enjoyable experience.
By adhering to the outlined guidelines regarding cancellations, refunds, and responsibilities, clients can make informed decisions and better manage their travel plans.
This policy not only protects the interests of SHARKCANA S.R.L. but also aids clients in navigating the uncertainties often associated with travel arrangements.
Should you have any questions or require further clarification, please do not hesitate to contact our customer service team. Together, we can foster a mutually beneficial relationship based on respect and understanding.